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Delivery & Shipping

In this Online Shopping Policy, MOT’ ‘us’ ‘we’ or ‘our’ means Made of Tears Ltd trading as Made of Tears and our related bodies corporate. MOT is committed to providing exceptional customer service and quality products. Please allow 3-5 working days* for delivery within North America and 10-14 working days* for international orders. We will try our best to deliver your order as soon as we can**.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item is not available or we are unable to fulfil your order, we will notify you as soon as practicable to arrange a backorder from our factory. 

Some countries have protocols surrounding the importation of goods and customers may be required to pay customs and import tax on orders. The customer is responsible for the importation of goods into their country and must obey the regulations concerning the customer requirements. MOT does not collect fees and has no control over what local governments charge. MOT is not liable for any additional charges and cannot accept any returns under this circumstance. 

*MOT is not liable for any third-party failure to deliver products within the expected delivery time.

**Dispatch and delivery timeframes are provided as a guide only.

Please Note:
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.