1) Where are you based?
Made of Tears is based in Soho, London.
2) I want to contact you. How can I get to you?
We are directly reachable through Instagram DMs or just email us at firstname.lastname@example.org
3) I emailed customer service. How long will it take them to respond?
Expect a reply within 24-48 hours by email from our representatives.
4) Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and to sign up to the newsletter to receive notifications about new products.
Shipping and Orders
1) Do you ship to my country?
We ship to almost all countries, so the answer is most likely yes!
2) Is the free shipping really free?
Yes, our standard shipping is absolutely free!
3) How do I track my order?
Once your payment is finalised and your order had been processed, you will receive automatically information about your shipment within a few days.
4) Hey! I haven't received my order yet, what shall I do?
No worries, our team will help you out! We are directly reachable through Instagram DMs or just email us at email@example.com. One of our customer care member will be more than happy to update you on your order and the estimated delivery date.
5) Do I have to pay some duties or taxes?
We have some good news! There is almost a zero chance that your order will have any additional fees added after you have paid for your item.
6) My garment has arrived damaged, what now?
Just contact us at firstname.lastname@example.org
7) What payment methods do you accept?
We accept payments Paypal and all major credit and debits cards through our secured payment gateway.