Returns and Refunds
In this Return and Refund Policy, ‘MOT’ ‘us’ ‘we’ or ‘our’ means Made of Tears Ltd trading as Made of Tears and our related bodies corporate. The MOT Return and Refund Policy (Policy) is in addition to your statutory rights and outlines our commitment to you to ensure you are satisfied with your MOT shopping experience online.
This Policy is applicable to purchases made from MOT via www.madeoftears.com and operates in accordance with MOT terms and conditions which are applicable at the time of the relevant order. MOT take great pride in the quality and craftsmanship of our products.
MOT understands that sometimes it’s hard to choose the right items online. Accordingly, to ensure our customers are happy with their purchases, we have a 30 day return and refund policy subject to the following terms set out below:
To be eligible for a return, you must provide us with a receipt as proof of purchase and your item(s) must be:
(a) in a saleable condition
(c) in the original packaging (which needs to be in original condition)
(d) return within 30 days of original dispatch date
(e) not be subject to the exclusions listed below.
Exclusion list – Non-returnable Items
(a) gift cards;
(b) sale and clearance items;
(c) for hygiene reasons, we cannot accept earring returns
(g) item has non-material colour and texture variations from advertised photo.
Variations in texture, colour or stones may appear from time to time, and is
part of the bespoke nature of our products; or
(h) any items returned more than 30 days from original dispatch date.
Once MOT receives your item, MOT will conduct an inspection to assess if your item meets the required criteria for a return (as set out above). Upon assessment being made, we will send you an email to notify you of the outcome, in particular if we deem the item faulty and if your return has been approved or rejected.
How to return an item?
Please contact MOT customer service department immediately if you would like to return your item by email at firstname.lastname@example.org . You will be given return instructions including where to send your items. We recommend returning your items via a method that can either be tracked or provide proof of delivery. MOT will not be responsible for any shipping costs or items lost. When your items are received, they will be inspected and if in an acceptable condition, your refund will be processed. This will normally be processed within seven (7) business days.
If a refund is granted, MOT will refund the original purchase price in the form of a store credit (gift card), minus any delivery or freight charges. Depending on the service & country you’re returning your item(s) with, it can usually take up to fourteen (14) business days to be delivered and processed by our returns team.